Premium and powerful online meeting tool
https://sh.hicron.com/case-studies/premium-and-powerful-online-meeting-tool/
Case study

Premium and powerful online meeting tool

A solution suitable for the most demanding clients
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About the project

  • Industry
    Banking
  • Country
    Switzerland

 

An online meeting tool for the premium segment at times of lockdown and remote reality.

Making time-to-market fast and real.

Challenges

During the COVID pandemic, online meetings became a norm.

Our client, one of the largest financial institutions in the world, did not want to use an ordinary platform for video chats. Their brand stands for the highest standards of quality, a premium norm had to be sustained in times of remote functioning. They wanted to give their customers the highest quality experience – and keep the premium feel of their products.

Our client had a lot of requirements for their online meeting tool:

  • It had to have a premium feel – it had to be and look exclusive and custom-made.
  • It had to be user-friendly and intuitive since it was meant for people often without vast technological knowledge.
  • The tool had to allow multistreaming, and have as little back-end as possible.
  • The time frame was strict – the client expected to start using this tool in a span of a few months.
  • Finally, it needed to ensure the complete anonymity of participants.

One crucial need for our client, a prominent financial institution, was ironclad security. Given their numerous and stringent legal obligations, any oversights or gaps in security measures simply couldn’t be tolerated.

Scope & Highlights

1 Premium Online Meeting Tool

2 Modules: Presenter & Attendee

Fast Time-to-market

Cost-optimized solution

Our Approach

Given the limited time, we decided to use an existing tool and convert it to meet the client’s requirements. That decision served us right in a few ways:

  • thanks to choosing a tool the client was already using (WebEX), we could omit the time needed for the legal team to approve the use of the new software – in finances industries such process could take even months, or years; 
  • this particular tool allowed us to focus on front-end, and push as many changes as possible on WebEX’s servers – thanks to that, our client needed to host only front-end layer of the tool, not the back-end (that usually takes much longer to be implemented);
  • a huge collection of WebEX’s libraries let us speed up the development process.

Ensuring maximum security was our top priority. We went above and beyond to safeguard the participants’ data by preventing the tool from requesting access to their microphones or cameras, and prohibiting any attempts to join as a presenter.

The tool was designed to be extremely user-friendly and intuitive, with easy access through a web browser. Additionally, we have automated the event joining process, making it as simple as just one click for attendees to watch and participate.

We developed an exclusive and user-friendly tool that can organize numerous video conferences every month, accommodating up to 100 attendees, while safeguarding their anonymity. Plus, it comes at a very minimal cost to our client.

Outcomes

The client can easily organize and manage a dozen video conferences per month – even if they are taking place at the same time.

The tool the client presents to their customers is safe – no data about the clients is stored or processed, the participants stay anonymous for the whole event and after it.

The tool was created in a span of a few months – the client was able to use it very fast.

The tool, simple to use and available in any internet browser, lets the client connect with their clients despite pandemic restrictions, and show them how important they are, and maintain the relationship.

Testimonials

What our partners say about us

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

hdi logo
Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

NBS logo
Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

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