Case Studies
Case study

Order-management platform that runs smoothly

Optimization and modernization of a web solution and improvement of a business process that stays behind it.
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The Business Challenge

  • Industry
    Life Science

Our client is the world’s leading provider of complete solutions for obtaining valuable molecular knowledge from biological samples. Their sample technologies enable the purification and processing of DNA, RNA and proteins from blood, tissue etc., they also provide service of the devices they sell. They are operating in a very demanding industry where precision matters and time counts double, at least. And this is exactly where we could support them with our services, and their business partners too.

Our client provide their solutions to very many customers, mainly online through an order-management platform. The problem was, that the process was inefficient. It required a lot of time and contract information to be entered when processing a new order and what’s most important – it was not automated (example – the customer was not notified when the expiration of service agreements was close). Summarizing, the order-management platform needed modernisation and automation to make the cooperation processes run smoothly: without errors, without manual activities, without delays in processing the orders.

Our solution

Our cooperation with the client comes to a single sentence – optimization and modernization of a web solution used for order management and improvement of a business process that stays behind it.

The first step was to obtain sufficient information about how the company operates and what the cooperation process with their customers looks like. A solution to their problem included many improvements within the web application which ended in implementation of the following features:

  1. Substantial changes in the look and feel of the platform to make it more modern and user-friendly, its integration with external solutions (containing products lists, customer data etc.).
  2. Implementation of functional changes that assure seamless working of the platform.
  3. Introduction of new features such as promotions and calculation of discount prices (design, development and implementation).
  4. Reconstruction of the user registration and logging-in process.
  5. Implementation of notifications about the expiry of service contracts for the user’s devices, automated configuration of possible contract settings with an option to ask for new agreements, directing a customer to the shopping cart with a complete configured products and services to be ordered.

Benefits

A customer can configure products and prolong services by themselves, basing on contract information stored in the platform.

A customer is automatically notified about expiry of the contract.

The platform is visually improved and the ordering process runs much smoother than before.

Related technologies

Testimonials

What our partners say about us

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with DSS from Hicron was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

hdi logo
Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

NBS logo
Phil Scott
Director of Software Delivery at NBS
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